Frequently asked questions
Everything we get asked most often. Another question? Just call us.
What time can I check in and out?
Check-in is from 6 pm to 8 pm and check-out from 5 am to 11 am. Late arrival is possible on request: just let us know and we will explain how it works.
Why book on your website rather than Booking.com?
Because this is where the price is lowest: no platform commission is added. You also get free cancellation up to 48 h and direct contact with the hotel team.
Is the hotel far from Saint-Éloi hospital?
No, that's one of our strengths: the hospital is about a 5-minute walk (400 m). We often host patients' relatives and medical staff.
Is there parking?
Parking in the streets around avenue du Professeur Grasset is paid. The hotel has a very limited number of spaces: call us before you arrive to check availability.
Is Wi-Fi included? Are the rooms air-conditioned?
Wi-Fi is free and unlimited throughout the hotel. The rooms are not air-conditioned; they are heated in winter and have a flat-screen TV. A shared kitchen is available to guests.
What's the difference between the single and budget single rooms?
The single room has its own private bathroom with shower. The budget single room, more affordable, has a washbasin corner and shares a bathroom on the landing, cleaned several times a day.
Can I cancel my booking?
Yes, free of charge up to 48 h before arrival, directly from the 'My booking' page. After that, please contact us.
Do you accept pets?
Pets are not allowed, except guide and assistance dogs, which are of course welcome.
Do you serve breakfast?
We don't serve breakfast, but the shared kitchen is yours to use and the neighbourhood is full of cafés and bakeries just steps away.
How do I get here from Saint-Roch station?
Take tram line 1 towards Mosson and get off at Saint-Éloi: the hotel is 250 metres away. About 10 minutes in total.